Warranty

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

12-Month Warranty for Quality-Related Issues

  • Requests within the United States (48 contiguous states)
    We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
  • Requests from outside the United States (48 contiguous states)

    We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. Shipping costs must be covered by the customer.

Qualified Sellers:

  1. This warranty is only provided to eforcity, which covers products sold on eforcity.com website and other marketplaces.
  2. Unauthorized reselling of Insten products is strictly prohibited.

 For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Insten products is strictly prohibited.